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Shipping Times and General Information
Due to popular demand,we now provide shipping to the 36 states of Nigeria using IFEX Express and Chisco Express.
Before we can ship, we process your orders to verify availability of the product(s), shipping selections and payment information. We process most orders within 2-3 business days and will contact you if necessary.
All shipments of orders received on weekends are processed the immediate Monday, including priority shipments. All shipping time estimates are in business days. Standard shipping is estimated to be 3-5 business days depending on your location. Packages are sent out using courier service.
Please note that larger orders can possibly take longer to prepare and ship due to the time required to inspect and pack your order. All orders are inspected and packed by hand.
Shipping Costs
Standard Shipping (3-5 Business Days) N 500
Express Shipping (2 -3 Business Days) N1000
Next-Day Shipping (Next Business Day) N1500
Inter-state Shipping ( 2 -3 Business Days) N2000 PER KG
How will you contact me regarding my order?
Immediately after you place an online order, we will send an automatically generated acknowledgement via e-mail containing your invoice.
You will receive confirmation of preparation of shipment within 1-2 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers.
Undeliverable Packages
Occasionally packages are returned to us undeliverable. When a carrier returns an undeliverable package to us, we will immediately contact you for an updated reshipment address. If we do not receive any contact within a week of the package being returned, we will cancel your order.
Incorrect Address
We ship all packages based on the address that you entered during checkout. Please make sure that the address you enter in is correct.
Advice on Receiving Your Package
If you will be unavailable to receive your package,please ensure that someone else will be there to receive, inspect ,and pay for your package.Our dispatch man will not leave your package at the door or around your house if no one is home.On the day of delivery,our dispatch man will give you a few moments to inspect your package for you to make sure you have the correct sizes,and correct items.
NON-LAGOS RESIDENTS
When you place your order,click on BANK PAYMENT as your payment method before you submit,Shipping to other states usually take between 2-3 working days to be delivered.All upcountry packages are sent out using IFEX OR Chisco Express.Upon payment confimation,we ship within 2-3 working days,and notify you,and provide you your airway bill number which you can use to track the progress of your package.All Upcountry orders are held for a period of four(4)days from your day of order,if we have not received payment confirmation from you within this time,your order will be cancelled,and you may need to re-order.For more information,contact us at ysihai@yahoo.com or call us on 08033084062 08064417079
EXCHANGES AND REFUNDS
Before you place your order,always view our size chart to make sure you select your correct size. If for some reason,the customer is not pleased with the item(s) she ordered,we should be contacted immediately within 24hrs so we can refund the total amount less the shipping. Please note that all sale items are non exchangeable and non refundable
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete stat
You are responsible for paying any postage or shipping costs incurred when returning the product.
We will not issue refunds for any items lost or stolen in transit to you.
Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
Faulty Products
Where a Customer experiences a fault with a product it can be returned to us, subject to our returns policy above. |
